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Salesforce Certified-Business-Analyst Certification Exam is a globally recognized certification that is accepted by top companies across various industries. Salesforce Certified Business Analyst Exam certification is proof of the candidate's expertise in Salesforce technology and their ability to deliver solutions that meet the business requirements.

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Salesforce Certified Business Analyst Exam Sample Questions (Q53-Q58):

NEW QUESTION # 53
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
Case Creation
* Case Triage
* Case Assignment
* Case Management
* Case Closure
Which key attributes should the BA look for when reviewing the process maps?

A. Cost, timeline, risks, requirements, and opportunities
B. Case sources, types, volumes, priorities, and reasons
C. Audiences, scope, inputs, outputs, and resources

Answer: C

Explanation:
Explanation
This answer lists audiences, scope, inputs, outputs, and resources as the key attributes that the BA should look for when reviewing the process maps. These attributes help to define and understand a business process, and identify its purpose, boundaries, stakeholders, data, and resources. These attributes also help to evaluate the effectiveness and efficiency of a business process, and identify areas for improvement or optimization.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use

NEW QUESTION # 54
Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?

A. Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.
B. Survey customers to confirm whether the new site meets their requirements.
C. Conduct a whiteboarding session to ensure the requirements are accurate.

Answer: A

Explanation:
Explanation
The BA should circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off to ensure alignment. This helps to:
Circulate the requirements to stakeholders: This helps to communicate and share the requirements with all relevant stakeholders, such as customers, users, sponsors, developers, testers, etc., and ensure that they are aware of and understand them.
Incorporate feedback: This helps to elicit and address any comments, questions, suggestions, or concerns from the stakeholders about the requirements, and make any necessary changes or clarifications to them.
Obtain sign-off: This helps to confirm and document that the stakeholders agree with and approve of the requirements, and establish a baseline for designing and developing the solution. The other options are either irrelevant or incomplete. Option A does not ensure alignment, but rather assumes that customers already know their requirements. Option C does not ensure alignment, but rather skips an important step of validating and verifying the requirements with stakeholders. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-requirements/validate-and-con

NEW QUESTION # 55
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

A. Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
B. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
C. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.

Answer: A

NEW QUESTION # 56
Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium-priority item. There is still a list of high-priority items that need to be addressed.
How should the BA communicate with the stakeholder?

A. Q Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.
B. Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of the items and their priority levels
C. Q Support the stakeholder in this decision, move the medium-priority item to the next sprint, and inform the development team.

Answer: A

Explanation:
In managing a project backlog, especially in an Agile environment like a Sales Cloud implementation, it's crucial to prioritize items based on their importance and impact on the project's success. When a stakeholder wants to include a medium-priority item over high-priority ones, the BA should first understand the reasoning behind the stakeholder's valuation of that item. This involves verifying the criteria used to assign priorities and ensuring that all items are assessed consistently. By engaging in this dialogue, the BA can clarify the importance of following the prioritized backlog to maximize project value and may also uncover new information that could lead to a re-evaluation of priority levels for all items.

NEW QUESTION # 57
The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?

A. Business users, project manager, key stakeholders
B. BA, business users, key stakeholders
C. BA, project manager, key stakeholders

Answer: A

Explanation:
Explanation
This answer states that business users, project manager, and key stakeholders are the people who should participate in UAT for an Experience Cloud implementation. UAT is a phase of testing where the BA verifies that the solution meets the requirements and expectations of the end users or customers. Business users are the people who will use or benefit from the solution on a regular basis, and who can provide feedback on its functionality, usability, and value. Project manager is the person who oversees and coordinates the project activities, resources, and deliverables, and who can ensure that UAT is conducted according to the project plan and scope. Key stakeholders are the people who have a significant interest or influence in the project outcome, and who can approve or reject the solution based on UAT results

NEW QUESTION # 58
......

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